How ReServe Reservation Management Works...
Powerful tools for administrators
ReServe administrators manage their appointment and customer service processes from afar, with minimal time being required to successfully manage large numbers of customers.
Administrators can easily access the ReServe system portal to manage appointments, across locations, and define transaction parameters.
Key Features of ReServe
The RI Department of Motor Vehicle's 40 year-old computer system was starting to show it's age. With long delays and a stressful work environment, it was clear that the organization needed to make a change.
The DMV worked with Stonewall to customize the ReServe system in 2017 and it was an immediate success. By allowing the customers to take reservations online, it shortened lines and cut wait times dramatically. Employees were able to understand and use the intuitive new system quickly while customers were pleasantly surprised by the speed of what was historically a long and frustrating process.